Leila had a strong background in sales. The training programme was tailored to take this into account and designed to give maximum impact.

Particular focus was given to developing her rapport building skills, making sure that her tone, pace, airtime ratios and conversational strategy were creating the right environment for a productive exchange.

Leila was unaware prior to undertaking the training, the extent to which changes in this area would affect the outcome. She now has a completely different perspective on what should be happening on the call and has increased her conversion rate (conversation / buy-in) by over 50%.